It is obscene for a multi-million dollar operation to screw a customer out of $52, essentially one hand of blackjack, when a simple refund would have solved the issue. Had I been able to use a credit card, I would have already filed a chargeback. That person took down my information and said their supervisor would call me back immediately. I asked to be transferred to someone from Apex. Three days later, no one had contacted me. They took my information, took the game card, and told me someone from Embed (game company) would contact me for a refund. For the year, the company lost 13.8 million. I explained that my friends were from out of town and we had no intention of returning. The lagging financial performance of Red Hawk Casino dragged Lakes Entertainment Inc., to a loss in its fourth quarter and for its fiscal year. They refused to issue a refund for the card, instead offering additional credits for future play. At first, I spoke to a cashier who then walkie-talkied her supervisor. Game attendants did not know how to fix the games and there were no signs saying games were 'Out of Order.' I waited in a very long line to get a refund. They either would not read the card, read the card and malfunctioned, or charged the card and then the game would not work.
The credit card reader was broken, so I had to use cash.
I purchased a $50 game card (plus $2 card fee) at a self-serve kiosk. I visited the new Apex entertainment area on Sunday.
